Mobile Ticketing App

Motick’s mobile ticketing app is an app made to book tickets for movie theaters . The app features a wide variety of movies for the users to choose from and has the reviews and details of the movie and its cast and also snacks that the user can buy and eat in the movie theater

My Role :

UX Designer

Duration :

September 2022 to January 2023


People would like to book tickets for a movie theater whenever they want using their mobile instead of waiting in a queue to get one 

Problem :

Goal :

Design an app that allows users to book tickets for movie theater

Target Audience :

People of all ages who go to a movie theater


I have made paper wireframes and i chose different things which i liked from some of them and made all those things into a single paper wireframe which will be made into a digital wireframe after this

Paper Wireframes


The paper wireframes are now made into digital wireframes

Digital wireframes


Using all the digital wireframes the low-fidelity prototype is made and here you can see the digital wireframes which are connected to one another with the flow lines and the link of the low-fidelity prototype is provided below

Low-fidelity prototype


Usability Study

Unmoderated usability study

Study Type

Location

India , Remote

Length

20-30 Minutes

Usability Study Findings

  • The seat arrangement is confusing

Refining the design

  • The users are not able to select their seats

Mockups


Participants

5 participants

The seating arrangement is now in a proper way and the users are now able to select their own seats

Before usability study

After usability study


The high-fidelity prototype shows the user flow from the homepage of the app to the payment page of the app . The link to the high-fidelity prototype is provided below

High-fidelity prototype


Next steps

  • I would like to conduct another usability study to receive more feedback about the app and see what i can do to improve the user experience even more